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  • How do I contact you?
  • Booking and payments
    • Can I book a child traveling on their own?
    • Can I book a ticket if I am under 18 years old?
    • Do I have to write all the names shown in my passport in my booking?
    • How can I book a ticket for my baby?
    • How do I book a ticket for my yet unborn children?
    • How many people can I book for at the same time?
    • I can't get online banking to work - why?
    • Is there any charge when I pay by card?
    • My discount coupon doesn't work, why is that?
    • My previous search is still there, why can't I change it?
    • What does the payment discount mean?
    • Why are you asking for my bank details?
    • Why do I get an error message saying that there are no seats left at the price I want to book for?
  • Changes and Cancellations
    • Can I cancel my ticket if I have bought it from a low-cost airline?
    • Can I cancel my trip without cancellation protection?
    • Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
    • Can I change my flight tickets with the airline if I have a Flexible Ticket?
    • Can I change the name on my ticket?
    • Can I rebook my flight, hotel or rental car?
    • Canceling a hotel?
    • Canceling a rental car?
    • Do you need help with your rebooking?
    • Does it cost anything to rebook my flights when I have the Flexible ticket service?
    • How do I cancel my trip if I have cancellation protection?
    • How do I make sure my flight time is current?
    • How do I rebook my tickets when I have the Flexible Ticket service?
    • How does the refund process work?
    • I have spelled my name incorrectly, can I change it?
    • If you have informed me that I will receive a refund, how will this work?
    • The new timings I have received are not suitable at all, what should I do ?
    • Want to cancel your flight?
    • What is the Assisted Handling Fee?
    • Where can I see the status of my refund?
    • Why have I received changed times for my trip?
    • With regard to compensation claims under Regulation (EC) No 261/2004
  • Feedback and Complaints
    • I am not satisfied with my hotel stay or my rental car, can I give my feedback to you?
    • I want to give feedback about my trip once I have returned home, how should I do this?
  • Products and Services
    • Can I book special food, my seat on the flight or add my frequent flyer card?
    • Can I contact customer service through Facebook?
    • How do I contact you?
    • How do I unsubscribe from the newsletter?
    • How does your cancellation protection work?
    • I have not received my hotel/rental car voucher, what should I do?
    • If something happens on my trip and I have taken out travel insurance, who should I contact?
    • What are the advantages of the Support package?
    • What do I need to know about my car rental booking?
    • What does the Flexible ticket Service mean?
    • What is the Mobile Travel Plan?
    • What policy do you have in terms of my email address?
    • What should I check before contacting you?
    • Who do I contact about my hotel booking?
    • Why has the hotel reserved an amount on my account?
    • My booking
      • Are you flying with a low-cost airline (such as Ryanair, Wizzair, easyJet etc)?
      • Can I check in online?
      • Can I purchase an additional baggage allowance or add sports equipment to my trip?
      • Can I take a pet with me on my trip?
      • Can I use only parts of the travel, for example miss the outward flight and only take the return?
      • Do I always need a valid passport and visa when travelling abroad?
      • How can I be sure that I have enough time to change if I have a stopover?
      • How can I find and print my receipt?
      • How do I know if I need a passport and a visa for the destination I am visiting?
      • How much baggage can I take with me?
      • I booked a trip with you and lost my baggage. What should I do?
      • I gave the wrong email address when booking and haven’t therefore got a confirmation - what do I do now?
      • I need assistance when I am travelling, can you help me?
      • What are the rules regarding liquids, medication, baby food and special dietary items in hand luggage?
      • What should I be aware of if my return trip consists of two single tickets?
      • When I booked my trip I did not receive my receipt by email, what should I do?
      • Where can I find my ticket and what documents do I need to take with me on my trip?
  • Travel Alerts
    • How do I know if it is possible to change my booking in the case of travel disruption?
    • Will I receive a refund if my flight is canceled?

Frequently asked questions

This page has answers to our most frequently asked questions. Can't find what you're looking for? Please contact us using the contact form on our contact page.


Image for article: How do I contact you?

How do I contact you?

Booking and payments

Can I book a child traveling on their own?
Can I book a ticket if I am under 18 years old?
Do I have to write all the names shown in my passport in my booking?
See all articles

Changes and Cancellations

Can I cancel my ticket if I have bought it from a low-cost airline?
Can I cancel my trip without cancellation protection?
Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
See all articles

Feedback and Complaints

I am not satisfied with my hotel stay or my rental car, can I give my feedback to you?
I want to give feedback about my trip once I have returned home, how should I do this?
See all articles

Products and Services

Can I book special food, my seat on the flight or add my frequent flyer card?
Can I contact customer service through Facebook?
How do I contact you?
See all articles

Travel Alerts

How do I know if it is possible to change my booking in the case of travel disruption?
Will I receive a refund if my flight is canceled?
See all articles
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