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Frequently asked questions

This page has answers to our most frequently asked questions. Can't find what you're looking for? Please contact us using the contact form on our contact page.


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How do I contact you?

Booking and payments

Airline Information
Can I book a child traveling on their own?
Can I book a ticket if I am under 18 years old?
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Changes and Cancellations

Can I cancel my ticket if I have bought it from a low-cost airline?
Can I cancel my trip without cancellation protection?
Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?
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Covid-19 Information

Can I cancel my booking because of health concerns?
Can I receive a refund for my open ticket/voucher?
Do I have to rebook all passengers in my booking or can I rebook only one passenger?
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Feedback and Complaints

I am not satisfied with my hotel stay or my rental car, can I give my feedback to you?
I want to give feedback about my trip once I have returned home, how should I do this?
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Products and Services

Can I book special food, my seat on the flight or add my frequent flyer card?
How do I contact you?
How do I unsubscribe from the newsletter?
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Travel Alerts

How do I know if it is possible to change my booking in the case of travel disruption?
Will I receive a refund if my flight is canceled?
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