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Frequently asked questions

This page has answers to our most frequently asked questions. Can't find what you're looking for? Please contact us using the contact form on our contact page.

Booking and payments

Can I book a child traveling on their own?
Can I book a ticket if I am under 18 years old?
Do I have to write all the names shown in my passport in my booking?
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Changes and Cancellations

Can I cancel my booking because of health concerns?
Can I cancel my ticket if I have bought it from a low-cost airline?
Can I cancel my trip without cancellation protection?
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Check-in

Can I add extra services, change, or cancel my booking after I check in?
How can I cancel my check-in?
How do I check in?
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Covid-19 Information

Can I cancel my booking because of health concerns?
Can I receive a refund for my open ticket/voucher?
Do I have to rebook all passengers in my booking or can I rebook only one passenger?
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Feedback and Complaints

I am not satisfied with my flight, how do I give feedback on my experience?
I am not satisfied with my hotel stay or my rental car, should I give my feedback to you?
I just got back from my trip, how do I give feedback on my experience?
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Products and Services

Can I request special meals, book a seat or add my frequent flyer number?
How do I unsubscribe from the newsletter?
How does Cancellation Protection work?
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Travel Alerts

Is it possible to change my booking if there is a travel disruption?
Will I receive a refund if my flight is cancelled?
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